Ennie Olade

Supported comprehensive remote client onboarding and technical operations for the Omnipod 5 diabetes device, serving diverse client bases across European, Australian, and U.S. territories.

Managed critical communication workflows between Territory Managers, engineering teams, and back-office units, successfully resolving issues efficiently within strict SLA targets.

Prepared and optimized internal documentation, identifying and flagging process improvements that enhanced operational efficiency and ensuring high data accuracy in Salesforce and Zendesk.

Streamlined resolution paths by expertly handling multiple time zones and complex escalations, documenting workflows to improve consistency and reduce resolution times.

Coordinated and executed cross-departmental academic exhibitions and high-stakes student-led tech projects, enhancing interdisciplinary learning and student engagement.

Managed project budgets ranging from ¥1,000–¥2,500 per project (approx. $150-$375 USD), overseeing procurement and ensuring timely delivery for hands-on educational programs.

Scheduled and tracked critical meetings, tasks, and prepared comprehensive reports and presentations, facilitating informed decision-making for school leadership.

Acted as a key liaison between faculty, students, and external vendors, and developed standardized assessment rubrics and communication templates to improve clarity and consistency.

Supported UK product teams by managing comprehensive documentation, sprint task tracking, and software testing throughout the mobile app development lifecycle.

Attended and actively participated in stand-ups and stakeholder meetings, meticulously taking notes, compiling detailed test results, and logging issues via Jira and Google Docs.

Contributed to the efficiency of the development pipeline by ensuring accurate documentation and timely issue reporting, supporting agile methodologies.

Managed and optimized appointment bookings, client fittings, and vendor timelines, ensuring efficient scheduling and client satisfaction.

Coordinated with multiple vendors and clients to align schedules and deliverables, contributing to the seamless execution of projects.

Maintained organized records of client interactions and project progress, enhancing operational flow and client communication.

Organized a successful 2-day traditional wedding for over 120 guests, meticulously managing a N495,000 (~$1,200 USD) budget within allocated parameters.

Managed all aspects of event planning, including calendar invites, detailed timelines, vendor agreements, and comprehensive contingency planning to ensure seamless execution.

Created guest itineraries, confirmed all bookings, and served as the single point of contact for all on-site coordination, ensuring a smooth and successful event.